Service Manager

Role Overview
Our client is seeking an experienced Service Manager to lead their union HVAC service department. This role oversees technicians, service operations, client relationships, and the delivery of high-quality HVAC maintenance, repairs, and upgrades across NYC.

The ideal candidate has deep technical HVAC expertise, strong leadership experience, and a track record managing union service personnel.

Your main duties will include:

• Managing service technicians, dispatching, scheduling, and daily field operations.
• Overseeing preventive maintenance programs, repair estimates, and emergency calls.
• Reviewing service contracts, proposals, and cost tracking.
• Building and maintaining long-term client relationships.
• Ensuring safety compliance, quality standards, and KPI performance.
• Supporting growth of the service division through new accounts and service offerings.

To be successful, you will possess:

• 5+ years of service management or senior-level HVAC field experience.
• Union mechanical/HVAC exposure in NYC.
• Strong technical knowledge of mechanical systems, controls, and troubleshooting.
• Excellent leadership, communication, and customer relations.

What We Offer:

• Competitive salary $200k (DOE) with growth potential.
• Opportunity to lead a high-performing union service division.
• Stable, long-term role with strong operational support.

ProSource Group is a specialist recruitment company whose primary focus is recruiting within the Construction & Civil Engineering industries throughout North America, Ireland & Europe